Sparta Evolution Return Policy
Returning an Item
Step 1: Start a Return From Your Online Account
Please log in to your account. Locate and click on your order under Order History.
Step 2: Receive a Return Authorization Number (RMA#)
Email our purchasing department and reference your order number. All emails must be sent to firstname.lastname@example.org. In the subject line, please reference your order number.
Step 3: Pack & Ship
Once you receive your RMA# and instructions, pack everything that came with the product using its original packaging. Affix the return shipping label that we provided to the package. If we didn't provide you with a return shipping label, make sure to include the RMA# on the package. Ship the package to the address specified in the email you received from Step 2.
Step 4: Receive Your Refund or Exchange
After we receive your package, we'll process your refund or exchange after inspection. You can expect to see the refund, less any applicable restocking fees, credited within 5-10 business days, to the payment method that you used when you originally placed your order. If you selected an exchange, we will ship your replacement promptly upon receipt of your returned item.
All returns are subject to a 20% restocking fee.
We'll waive the restocking fees if we made a mistake or if the product was delivered defective. We'll also waive the restocking fee if you decide to exchange your product with another purchase.
Frequently Asked Questions
Which products can be returned or exchanged?
Most products can be returned within 30 days of purchase, provided it is returned in original packaging and the items are in new and unused condition. We reserve the right to charge up to the full value of the product for items not received in this condition.
Products that cannot be returned or exchanged:
- Some products, including, but not limited to, custom patterned and custom, and painted items are not returnable
- Products that have been installed on your vehicle
- Products that have been modified (drilled or altered in any way)
Under what conditions may I return an item?
- Defective Product
While we pride ourselves in our partnerships with leading vendors, accidents happen. Call us at (425) 298-0617.
If you've received an incorrect product, or if we've guaranteed fitment on your order, and the product does not fit your vehicle, give us a call at (425) 298-0617.
If your tracking information says delivered, but you haven't received your package yet, let us know. We will work with the carrier to get to the bottom of it.
Do I have to pay for return shipping?
Returns happen, and we're here to make the experience easy! In some cases, you are responsible for return shipping, but we can offer you a discounted return shipping label. If your item arrived defective, we made a mistake, or you wish to exchange your item, we will happily take care of the return shipping.
Can I cancel an order once it's been placed?
Please contact us within 30 minutes of placing your order. We will make every attempt to cancel the order, but cannot guarantee we will be able to do so before the order ships. If we cannot cancel your order before it ships, the buyer is responsible for shipping the item back subject to our return policy and may be subject to a 20% Restocking Fee.